A proven process for success.
Our Process Begins with Our Holistic Approach
At SyncWave, we take a holistic approach to our work, meaning we don’t just look at the area you hired us for, we fully consider the effects our work could have on the rest of your business. If we foresee any issues, we will fully educate you on them and provide potential solutions for a way forward.
Any conversation around our process, has to begin with the way we approach our work. In the IT world, many companies tend to take an isolated approach to their work. You hire them to install a surveillance system, so they install the surveillance system — that is it. The problem with this type of approach is that often times making adjustments to one area of your technology infrastructure, can impact other areas. They install your surveillance system as you requested, but they never give any thought to whether or not your wireless network can actually support the system. And because they weren’t thorough, you end up having to hire a new company for network consulting, spending time and money that never should have been needed.
Our Five Steps for Ensuring Success
Whether you are a multi-million dollar company looking for an advanced VoIP phone system, or a home internet customer interested in our basic plan, our process begins with learning a little bit about you. What are your needs, challenges, and goals when it comes to SyncWave’s services? We will take a deep dive into these areas, uncovering the root problems you’re facing and asking important questions about your home or business to develop a solid path forward.
Once we have a good understanding of your home or business needs, we will identify possible solutions. On the home services side, that may be as simple as selecting the right internet plan for your household based on your number of users and internet activity. On the business end of things, that could be coming up with a plan to re-organize your internet architecture. Whatever the solution may be, we’ll make sure it is one that fits your needs perfectly — we’ll never try to upsell you on things that aren’t needed for your home or business.
Throughout our process, we will do our best to educate you, answering any questions you have and providing information you may need to make an informed decision. We will ensure that you are fully aware of exactly what a service entails, what is included with the service, how you will be billed, and any risks or benefits associated with different options. Additionally, if we uncover any other IT needs you may have while performing our work, we will let you know so you can decide if you would like to take action.
If you choose to work with us, we will provide you with continued service and support throughout our relationship. Our technicians are available to help with any personal service problems 8:00 AM – 5:00 PM Monday – Friday and 9:00 AM – 5:00 PM Saturday That being said, we are always monitoring our network. If a network problem arises, we have employees on call to address the issue 24/7/365 — that includes holidays.